Returns are refunded via store credit minus shipping cost.

Please be sure to send us your item(s) back in full accordance with our Return Policy:

  • Items must be sent back within 30 days of the delivery date. 
  • All returns are refunded via store credit in the form of a Pretty N Jewels E-Gift Card.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Returns are processed within 5-7 business days after your item(s) are delivered to us.
  • Damaged, defective, or incorrect items must be reported within 7 days of delivery. 

Return-to-Sender & Refused Packages

  • Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
  • We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Damaged/Defective/Incorrect Items

  • Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via email at Once we receive your request, we will be in contact with you to address and resolve the issue.

Mail your return items to our Returns Department at the address stated below:

Pretty N Jewels

375 Rockbridge Rd NW

Ste 172 - 333

Lilburn GA, 30047